Refund policy

Since we have a 14-day return policy, you have 14 days after receiving your product to request a return.

To be eligible for a return, your item must be in the same condition as when you received it, meaning it must be unworn or unused, with tags attached and in its original packaging. You must also have the receipt or proof of purchase.

To initiate a return, you can contact us at info@ttdanceshoes.com. Please remember that returns must be sent to the following address: [İOSB Mah. Milas Caddesi No:7-11 Tem34 Ekspres Kat:2 No:75-76 BAŞAKŞEHİR]

If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Products sent to us without a return request will not be accepted.

For all questions regarding returns, you can always contact us at info@ttdanceshoes.com.

Damages and Issues
Please inspect your order upon delivery and contact us immediately if the product is defective, damaged, or if you received the wrong item. This allows us to assess and resolve the issue.

Exchanges
The fastest way to get the product you want is to return the item you have and make a separate purchase for the new product once the return is accepted.

The 14-day withdrawal period in the European Union
Notwithstanding the above, if the product is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing any justification. As mentioned above, your product must be in the condition it was when you received it, i.e., unworn and unused, with the tags attached and in its original packaging. You must also have the receipt or proof of purchase.

Refunds
After we receive and inspect your return, we will notify you and let you know whether your refund request has been approved. If your request is accepted, the refund will be automatically processed to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at info@ttdanceshoes.com.